MGT5203

Operations Management

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Course Syllabi

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The course presents skills necessary for achieving a competitive advantage in both manufacturing and service industries.  Topics include organizational design, customer service, setting strategic goals, and managing goods and services for both employees and customers.

 

PREREQUISITE:  Knowledge of statistics and management.

 

UPON COMPLETION OF THE COURSE, THE STUDENT WILL BE COMPETENT IN:

  • Analyzing operational processes in manufacturing and service organizations.
  • Identifying organizational theories in operations management.
  • Developing product and process operational strategies at the corporate and global level.
  • Applying forecasting techniques to operations management.
  • Applying total quality management concepts to operations management.
  • Applying statistical process control methods to production forecasting.
  • Applying statistical process control methods to financial budgets.
  • Designing workforce management systems.
  • Developing a master schedule.
  • Designing capacity planning tools.
  • Developing production schedules and budgets.
  • Analyzing materials management programs.
  • Designing corporate inventory systems and relevant controls.
  • Developing statistical processes for analyzing operating performance and profitability measures.
  • Developing location analysis techniques derived from sales, warehouse, and transportation requirements.
  • Translating organizational business plans into detailed production schedules.
  • Researching current trends and issues in operations management.

Course Syllabi