Project Stakeholder Engagement & Communication

(FORMERLY MGT4504 Project Human Resources and Communication Management)

The course addresses the concepts, theories, procedures, and methods involved within the Project Stakeholder Domain with an emphasis on stakeholder communications and engagement. Students in this course identify, evaluate, and apply project management approaches, processes, tools, and techniques within the Stakeholder Performance Domain.

UPON COMPLETION OF THE COURSE, THE STUDENT WILL BE COMPETENT IN:

• Understanding and discussing ethical decision-making and moral leadership in project stakeholder engagement and communications.
• Understanding organizational structures and its impact on manager-employee relationships, in relation to key project management principles and domains.
• Understanding and discussing the roles and responsibilities of the project manager, project team, and project stakeholders.
• Discussing the power, impact, and influence of project stakeholders.
• Understanding the impact of conflict including the various conflict mitigation techniques and methods available for project stakeholders.
• Understanding and applying motivation models including Maslow, Herzberg, and McGregor’s theories and applications for effective project delivery.
• Understanding and applying core components of the communication process and channels in relation to the project team and project stakeholders.
• Discussing the impact of organizational culture and its impact on project communications and stakeholder engagement.
• Understanding the importance of stakeholder/customer feedback in relation to project outcomes.
• Discussing the impact of ethical decisions as related to stakeholder and communications engagement.
• Discussing the development and implementation of an effective project communications plan.