Managing the Generations

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This course explores the new economic, social and political reality of the multi-generational workplace. The primary objective of this course is to help students analyze today’s workplace and the major generational differences affecting organizations. Students will learn about the unique attributes of each generation in the workplace. Emphasis will be placed on the development of effective communication, conflict resolution, and management skills that are needed to maximize efficiency, harmony, and success in the workplace.



  • Defining the differences and similarities between generations and understanding the meaning and importance of generational cohorts.
  • Examining the attributes and preferred work style of each generation in the workplace.
  • Examining the history, theory, and management of the multi-generational workplace.
  • Finding the elements that enhance the employer/employee “psychological contract” for each generation.
  • Comparing and contrasting global generational cohorts to the United States generational cohorts.
  • Explaining the cross-generational workplace and potential organizational effects for today’s marketplace.
  • Understanding the meaning of generational events and the significance of those events.
  • Summarizing the role of a generational cusper and identifying signposts.
  • Managing generational conflict and developing organizational interventions.
  • Illustrating the importance of effective communication among the various generations currently in the workplace.
  • Recommending where and how mixed generations can work well together.
  • Diagnosing the potential solutions for bridging the generational gaps.
  • Defending the unique work ethics and ethical behavior of each generation.
  • Recommending effective ways to manage and motivate different generations.
  • Discussing current best practices on how to manage and bridge generation gaps in the workplace.
  • Predicting organizational implications for a cross-generational future.
  • Developing an action plan for working with each generation in the workplace.

Course Syllabi

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